Active Incident

Updated a few seconds ago

20240229-1 Issue to open support ticket through CAT toolPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Customer Accuracy Tool (CAT)

Locations

Global


February 28, 2024 7:02PM PST
February 29, 2024 3:02AM UTC
[Investigating] We are investigating an issue where users are unable to open support ticket through CAT tool. At the mean time, please raise support ticket by emailing to cm_support@proofpoint.com.

March 5, 2024 2:54PM PST
March 5, 2024 10:54PM UTC
[Monitoring] The issue only happens when email with certain format is submitted to open support ticket. Please continue to use CAT to raise support ticket and send email to cm_support@proofpoint.com to raise one if issue is encountered.

Scheduled Maintenance

20240429 Maintenance on CNFS Feedback UIPlanned Maintenance

Schedule

April 29, 2024 3:00PM - 3:05PM PDT
April 29, 2024 10:00PM - 10:05PM UTC

Components

CNFS Feedback UI

Locations

Global

Description

CNFS Feedback UI is undergoing maintenance. During the maintenance window the feedback.cloudmark.com UI may present errors. Downtime is being kept to a minimum, please repeat your searches once the service us restored.
20240506-01 Maintenance on Safe Messaging Cloud MailScanPlanned Maintenance

Schedule

May 6, 2024 12:00PM - 1:00PM PDT
May 6, 2024 7:00PM - 8:00PM UTC

Components

Safe Messaging Cloud MailScan

Locations

SMC Mailscan EU-WEST-1

Description

SMC Infrastructure team are performing maintenance on this service cluster. As a cluster the service should not be disrupted but as nodes restart, an attempt to connect could result in a 5xx . A repeated request will connect to an alternate node without issue.
20240506-02 Maintenance on Safe Messaging Cloud MailScanPlanned Maintenance

Schedule

May 6, 2024 1:00PM - 2:00PM PDT
May 6, 2024 8:00PM - 9:00PM UTC

Components

Safe Messaging Cloud MailScan

Locations

SMC Mailscan US-WEST-2

Description

SMC Infrastructure team are performing maintenance on this service cluster. As a cluster the service should not be disrupted but as nodes restart, an attempt to connect could result in a 5xx . A repeated request will connect to an alternate node without issue.
20240507-01 Maintenance on Safe Messaging Cloud MailScanPlanned Maintenance

Schedule

May 7, 2024 12:00PM - 1:00PM PDT
May 7, 2024 7:00PM - 8:00PM UTC

Components

Safe Messaging Cloud MailScan

Locations

SMC Mailscan AP-NORTHEAST-1

Description

SMC Infrastructure team are performing maintenance on this service cluster. As a cluster the service should not be disrupted but as nodes restart, an attempt to connect could result in a 5xx . A repeated request will connect to an alternate node without issue.

Cloudmark Authority Microupdates - Direct

Operational

Cloudmark Authority Microupdates - CDN

Operational

Cloudmark Authority licensing server

Operational

Cloudmark Sender Intelligence (CSI) Global

Operational

Cloudmark Sender Intelligence (CSI) Local

Operational

Cloudmark Network Feedback System (CNFS)

Operational

Global Threat Network services

Operational

Cloudmark Client SDK

Operational

CNFS Feedback UI

Operational

Mobile Spam Reporting Service (SRS)

Operational

Insight API

Operational

Customer Accuracy Tool (CAT)

Operational

Customer portal

Operational

Customer support services

Operational

Safe Messaging Cloud

Operational

Safe Messaging Cloud MailScan

Operational

Safe Messaging Cloud for RCS MaaP

Operational